The London School of Economics
Head of IT/ Deputy Director
Floriana Molone is an innovative IT Executive with over 15 years experience in IT operations, senior management and strategic leadership in both the private and public sector.
An ITIL Expert, Floriana focuses on implementing streamlined transformative IT solutions which benefit the business and importantly engage and develop her teams.
Floriana: "Senior IT professional who blends technical knowledge, business acumen and a customer service approach central to my philosophy of delivering modern IT services in a dynamic and rapidly evolving environment. Having joined LSE in June 2013 from City University London I have successfully implemented and delivered a modern approach to IT service management where our customers; both students and academic faculty are at the heart of our delivery. Already fulfilling the Deputy Director of IT role and as Head of Customer Services I have a proven track record of liaising with senior leadership, made significant contributions to developing our current IT strategy and have effectively completed LSE’s Leadership development programme. I have regularly led on behalf of IT at the Library Board Meeting and Service Leaders away days. An advocate of women working in IT I fairly promote diversity and am an active mentor and coach across our IT teams.
As the University sector continues to be shaped through the digital agenda; service and cloud based delivery models and data privacy and cyber threats increasingly at the forefront of the agenda I bring a valued combination of both Higher Education and over 10 years of experience in private sector IT Operations and IT Service Management. I have previously managed IT services for organisations such as The Bank of England, AXA Investment Managers where regulation demanded high levels of efficiency and effective controls. As services increasingly migrate to the cloud offering a more current, cost effective and scalable on-demand set of services my prior experience of managing these types of services will prove essential.
I am currently committed to working with senior faculty and leadership to shape and drive the IT strategy, with a vision to keep LSE at the forefront of research and continue as a world renowned leader in education. I act as a trusted advisor, and build and maintain relationships to translate a clear understanding of University needs into cost-effective and consistent delivery of IT services to meet those needs, able to respond with agility to evolving priorities and optimising benefits of technology advancements.
I hold ITIL V3 Expert and Prince 2 Practitioner status, am down to earth with strong interpersonal skills and with a professional and polished approach. Regularly deputising for the current Director of IT I chair business relationship meetings with the Academic Departments, Service Divisions of the Schools and Student representative bodies.
Strategic insight from both a service provider and end client perspective allow me to select and manage vendors via effective contracts; from negotiation through to ongoing performance management."
The London School of Economics and Political Science (LSE) is one of the foremost social science universities in the world. Its research and teaching span the full breadth of the social sciences, from economics, politics and law to sociology, anthropology, accounting and finance.
Founded in 1895 by Beatrice and Sidney Webb, the School has an outstanding reputation for academic excellence. 16 Nobel prize winners have been LSE staff or alumni.
- June 2013-present: Head of IT Customer Services/Interim IT Director at The London School of Economics and Political Science (LSE), United Kingdom
- May 2011-May 2013 Head of IT Support Services at City University London, United Kingdom
- July 2008-April 2011: Senior Service Delivery Manager at Plan-Net, United Kingdom
- March 2006-June 2008: Service Manager at Vanco, United Kingdom
- July 2002-February 2006: Customer Support Supervisor at Orange Business Services, United Kingdom
- 1996-2001: Università degli Studi di Palermo, English Literature and Drama, Master degree
- Winner Future CIO of the Year 2018
- Women in IT Award